Air travel can be an exciting experience, but it is also known for being uncomfortable and inconvenient. Unexpected fees, long queues, and grumpy service can worsen an already stressful situation.
That’s why S Money, a research firm, conducted a study to find out which airlines in Africa are the most loved by their customers.
Using an AI sentiment tool to analyze thousands of tweets, S Money analyzed the major airlines from each African country that operate scheduled flights.
They looked at the percentage of positive and negative tweets for each airline and labelled the most loved as the one with the highest percentage of positive tweets.
So, without further ado, here are the most loved airlines in Africa:
Egypt – Nesma Airlines: Nesma Airlines is known for its punctuality and the overall quality of its service. Customers appreciate the comfortable flights and the friendly staff.
Ghana – Africa World Airlines: Customers love the exceptional service and comfort provided by Africa World Airlines. They offer a variety of routes throughout West Africa, making them a popular choice for travellers in the region.
Kenya – Airkenya Express: Airkenya Express is known for its punctuality and reliability. Customers appreciate the excellent customer service and comfortable flights they provide.
Tanzania – Auric Air: Auric Air is a popular choice for travelers in Tanzania due to its comfortable and reliable flights. Customers appreciate their professionalism and the overall quality of their service.
South Africa – Airlink: Airlink is a favorite among South African travelers due to its punctuality and excellent service. Customers love the comfortable flights and friendly staff.
Mozambique – Linhas Aéreas de Moçambique: Linhas Aéreas de Moçambique, or LAM, is a popular choice for travelers in Mozambique. Customers appreciate the airline’s excellent service and the comfortable flights they provide.
Nigeria – Ibom Air: Ibom Air is a relatively new airline in Nigeria, but it has already made a name for itself as one of the most loved airlines in the country. Customers appreciate the comfortable flights and the excellent customer service the airline provides.
Namibia – FlyNamibia: FlyNamibia is known for its punctuality and excellent service. Customers appreciate the comfortable flights and the overall quality of their service.
Zimbabwe – Fastjet Zimbabwe: Fastjet Zimbabwe is known for its punctuality and the overall quality of its service. Customers appreciate the comfortable flights and the friendly staff.
Uganda – Aerolink Uganda: Aerolink Uganda is a popular choice for travellers in Uganda due to their reliable flights and excellent customer service. Customers appreciate the comfortable flights and the overall quality of their service.